Overview
- Mathur alleged that her father, 86, had to walk about 1 km to the boarding gate while carrying cabin luggage because no assistance was provided.
- She said there was no dedicated check-in counter for passengers requiring wheelchairs at Mumbai airport.
- Her post claimed pre-booked wheelchairs were unavailable and no buggy was arranged to reach the gate.
- Mathur alleged a check-in agent refused to accept hand luggage for passengers needing wheelchairs, questioning how they were expected to manage bags.
- The claims were posted on Instagram on Tuesday and reported by multiple outlets, with no public response from IndiGo at the time of publication.