Overview
- A 99-year-old woman made multiple 911-related calls during a home invasion on Monday morning and dispatch audio captures her cries and the attacker’s threats.
- An employee from a senior-alert company hooked dispatchers to live audio about 5:20 a.m. but no immediate responders were sent after the call was recorded.
- The victim called again near 7:50 a.m., emergency responders were dispatched at about 7:55 a.m., and police arrived shortly after 8 a.m.; the woman was taken to hospital with non‑fatal injuries.
- Milwaukee police arrested a 22-year-old suspect later that day and the city placed two dispatch employees on administrative leave pending disciplinary action and an internal investigation.
- City leaders say the initial misclassification of the call as a lower‑priority welfare check, the role of the third‑party senior-alert service, and training in the new communications department are under review and could lead to policy and training changes.