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Microsoft Reports Copilot Usage Jump and 15 Million Paid Seats as Conversion Rate Draws Scrutiny

A third-party analysis finds only about 3.3% of Copilot Chat users pay despite heavy AI spending.

Overview

  • Microsoft says Microsoft 365 Copilot daily active users rose 10× year over year and average conversations per user doubled.
  • The company reports 15 million paid Microsoft 365 Copilot seats with enterprise seat additions up 160% year over year.
  • Consumer Copilot daily users nearly tripled year over year, and GitHub Copilot reached 4.7 million paid subscribers, up 75%.
  • Microsoft disclosed $37.5 billion in AI-related spending for FY26 Q2, and executives urged investors to judge returns over a longer horizon with AI capacity prioritized for Microsoft products first.
  • Directions on Microsoft estimates roughly 450 million commercial Microsoft 365 users have access to Copilot Chat at no extra cost, with only about 3.3% converting to paid, and separate reporting says Microsoft is reassessing some Windows 11 AI features.