Overview
- The company acknowledged a known issue causing the mouse pointer—and sometimes the cursor—to disappear in the classic Outlook desktop client.
- Microsoft says similar, less frequent reports have appeared in OneNote and other Microsoft 365 apps.
- Temporary workarounds include clicking an email in the message list, switching to PowerPoint and back, or restarting the PC.
- No timeline for a permanent fix has been provided, with the scope of affected users still unclear after about two months of community reports.
- Microsoft advises affected customers to have their Microsoft 365 admins open support cases and upload diagnostic logs, noting this follows other recent classic Outlook reliability issues.