Overview
- Microsoft reported delays and timeouts starting around 07:40 UTC, initially concentrated across Europe, the Middle East and Africa when accessing Azure and Entra portals.
- Engineers restarted underlying Kubernetes infrastructure, rebalanced traffic, and initiated a failover for the Microsoft 365 portal to accelerate recovery.
- Microsoft said it restored roughly 96–98% of affected Azure Front Door resources during mitigation and later confirmed full service recovery after monitoring.
- The incident interfered with Microsoft Entra single sign-on and delivery of Multi-Factor Authentication messages, leaving some users unable to authenticate.
- Administrators were directed to Service Health Dashboard entries MO1168665 and MO1169016 and Microsoft 365 Status updates, as outage trackers logged thousands of user reports; a separate, brief North America issue later in the day was traced to a network misconfiguration and resolved.