Overview
- The proceeding follows thousands of fan complaints about unclear pricing and irregularities during the late‑January presale and general sale.
- Ticketmaster was formally notified on January 28 and given 10 business days to respond under Mexico’s consumer protection law.
- Profeco sent electronic notices to Viagogo, StubHub and HelloTicket to comply with Mexican regulations or face legal action and potential operating restrictions.
- Authorities are finalizing binding guidelines for advertising, disclosure and ticket sales that will be published in the Diario Oficial de la Federación in the coming weeks.
- Ticketmaster reported roughly 2.1 million users vying for about 136,400 tickets and said it did not use dynamic pricing or change prices during the sale.