Overview
- The Metro said reported robberies fell about 50 percent from roughly 4.8 investigation files per day in May 2025 to about 2.8 by May–June 2026, based on STC figures.
- Most incidents are non-violent losses of cell phones and identity or work credentials, with Line 2 singled out for higher incidence and an ongoing probe with the city prosecutor into credential complaints.
- Heavy rains on July 29–30 prompted the STC to activate marcha de seguridad, a reduced-speed safety protocol, across multiple lines and increase wait times to six minutes or more in many sections.
- Lines 3 and B experienced unusually high passenger loads on July 29, forcing the Metro to dispatch empty trains and use staff-led dosification to ease platform crowding.
- STC says it has renewed internal police rosters, issued distinctive vests, restored video surveillance, expanded maintenance and plans thermal cameras to monitor platform density, measures the agency says aim to boost safety and rider confidence while investigations continue.