Overview
- From February 2, only Nimbus symbols for 'Difficulty Standing', 'Level Access' and 'Urgent Toilet Needs' qualify for the Ride Access Pass at sites including Alton Towers and Legoland Windsor.
- Guests whose cards show only 'Difficulty with Crowds'—commonly held by people with ADHD, autism or anxiety—no longer automatically receive virtual queuing and are directed to Guest Services for tailored support.
- Merlin attributes the change to growth in RAP demand and reports of longer waits for eligible users, linking the shift to Nimbus’s recent symbol update that split queuing and crowd-related indicators.
- The company is rolling out a new digital app and an availability calendar, and it lists alternative adjustments such as essential companion tickets, pre‑arrival planning resources, sensory rooms and quiet spaces.
- Families and advocates have criticized the move as discriminatory, with a petition reported at about 10,000 signatures as the trial continues through the February half-term.