Overview
- A three-year-old girl was scalded on 1 February after staff filled her insulated bottle with boiling water instead of cold at a Queensway outlet, according to her father.
- The father says the filling area was out of view and no verbal warning was given when the bottle was returned, leading the child to sip the hot liquid.
- The child was treated at a hospital and is stable, though she remains fearful of her water bottle, the family reports.
- McDonald’s says a preliminary review points to a misunderstanding at the point of service, and the company has contacted the family.
- The chain says it is reinforcing service procedures and clearer communication when handling hot items, with no regulatory findings or legal action reported to date.