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McDonald’s Netherlands Pulls AI-Generated Holiday Ad After Online Backlash

The removal followed widespread criticism of uncanny AI visuals plus a cynical holiday message.

Overview

  • The roughly 45-second spot, posted Dec. 6 and titled “It’s the Most Terrible Time of the Year,” was taken down after comments were disabled and negative reactions spread across social platforms.
  • McDonald’s Netherlands confirmed it removed the AI-generated advert, saying it aimed to reflect holiday stress but acknowledging many customers see the season more positively.
  • The ad depicted AI-rendered mishaps set to a reworked Andy Williams song and closed by urging viewers to “hide out in McDonald’s till January’s here.”
  • Production partners TBWA\NEBOKO and Sweetshop created the piece; Sweetshop CEO Melanie Bridge defended intensive human-led work with its in-house AI engine before those statements were later deleted.
  • The episode has become a touchpoint in debates over generative AI in advertising, with comparisons to poorly received AI holiday spots from Coca‑Cola and to praised human-crafted work such as Intermarché’s French animated ad.