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McDonald’s Netherlands Pulls AI Christmas Ad After Backlash

The company called the removal an important learning experience as its agencies defended a seven-week production that critics said looked eerie and inauthentic.

Overview

  • The 45-second AI-generated spot was posted to McDonald’s YouTube channel on St. Nicholas Day and was quickly removed after comments were closed.
  • The film portrayed chaotic holiday mishaps in Amsterdam-like settings and inverted the classic lyric to declare it "the most terrible time of the year."
  • McDonald’s Netherlands said it is exploring effective uses of AI and acknowledged many guests view the holidays as "the most wonderful time of the year."
  • Viewers criticized unsettling visuals and choppy edits and warned that AI-driven production could sideline actors and film crews.
  • TBWA\Neboko and U.S. production firm The Sweetshop were credited; CEO Melanie Bridge said the team spent seven weeks creating thousands of takes and insisted, "This was not an AI trick."