Overview
- Marriott terminated its licensing agreement with Sonder on Nov. 9 citing the operator’s default and removed all Sonder listings from its booking channels.
- Guests reported sudden cancellations and mid-stay eviction notices, forcing last-minute moves and unexpected expenses at multiple properties.
- Marriott says it is contacting customers who booked through its channels to provide refunds and potential rebooking options, with some guests reporting goodwill awards such as 40,000 Bonvoy points.
- Sonder announced an immediate wind-down and plans to file for Chapter 7 bankruptcy in the U.S., with insolvency proceedings abroad, after reporting persistent losses and leadership turnover.
- Marriott trimmed its 2025 net room growth outlook to roughly 4.5% from about 5% following the removal of Sonder rooms from its system.