Overview
- The Toronto Tempo guard posted on X that her Rogers home Wi‑Fi “literally doesn’t work” and said she could not reach Rogers by phone.
- A Rogers technician visited Mabrey’s condo and told her the issue was fixed but her connection dropped again about two hours later during the final 13.3 seconds of an NBA game she was watching.
- RogersHelps publicly asked Mabrey to direct message them for troubleshooting and rival carrier Bell replied on social media offering assistance.
- Mabrey says the outage is disrupting everyday tasks such as FaceTiming and online shopping and that her condo setting limits alternatives like satellite services.
- Coverage places her complaint within ongoing customer reports of Rogers outages and reduced support capacity, a pattern that could draw more public and competitive scrutiny of the carrier.