Overview
- Health NZ estimates about 86,000 Northlanders are among roughly 120,000–125,000 patients whose files were stolen from the portal’s My Health Documents module.
- Manage My Health says it has notified a little over half of affected patients, though some users reported contradictory messages and blank emails that the company says have been corrected.
- The company limited overseas access to the platform to New Zealand, Australia, the United States and Britain during the incident, citing caution, and it increased capacity after reports of slowdowns and an overloaded helpline.
- Northland clinicians say changing tallies of impacted patients have made it difficult to brief people accurately, with practices receiving multiple, differing counts.
- Health NZ says its core systems were not compromised and it is arranging support for affected Northlanders, including funding for GP consultations and an 0800 contact line, as the Kazu group’s US$60,000 ransom demand remains part of the case reporting.