Overview
- Affected users are being emailed with support details after the portal said direct notifications to the first 50 percent of impacted patients had commenced.
- Manage My Health says the breach hit roughly 6–7% of its 1.8 million users within the My Health Documents module, including historical discharge summaries, referral records and patient‑uploaded files.
- RNZ and patients report the website repeatedly crashed as people tried to read notices or change passwords, complicating access to guidance.
- The College of GPs and practice owners criticised slow, inconsistent communications, while a cybersecurity lecturer called the delay unacceptable and pointed to weak security posture.
- Records for some deceased patients were included, an honorary clinical adviser said, with practices urged to identify next of kin, and a new ransom deadline was believed to be early Friday with the company declining to say if it would pay.