Overview
- Rossmann says his 4TB Samsung 990 Pro failed well inside its five-year warranty and that Samsung's U.S. service lab returned the drive with a statement that it had "passed testing" and was "verified as good."
- Using PC-3000 recovery hardware, Rossmann demonstrated collapsed write speeds around 40–60 MB/s and other failure behavior when he retested the same drive after Samsung returned it.
- Samsung told Rossmann it would issue a cash refund for the original $330 purchase price because the company's service center lacked replacement stock, citing a broad shortage of memory products.
- Rossmann found the same 4TB 990 Pro listed on Samsung’s Amazon store for about $949, and he has given the company 60 days to supply an equivalent replacement before he files suit in Travis County, Texas.
- The case will likely turn on Samsung's warranty language that allows a refund of current market value if the company cannot repair or replace a product and on competing technical evidence about whether the drive is truly defective, a dispute with wider implications for consumer remedies during the memory shortage.