Overview
- Lloyds disclosed in a Friday letter to MPs that an IT failure on March 12 exposed other customers’ transactions to as many as 447,936 users across Lloyds, Halifax and Bank of Scotland.
- Of those affected users, 114,182 clicked on visible transactions and may have seen sensitive details such as account numbers, National Insurance numbers and payment references.
- The bank has paid about £139,000 to roughly 3,600 to 3,625 customers for distress and inconvenience, and it says no direct financial losses have been identified so far.
- Lloyds traced the incident to a software defect introduced during an overnight update and said the display error was fixed quickly, with some information belonging to non‑Lloyds customers also briefly visible.
- The Treasury Committee has ordered updates in one month and six months, the ICO is making enquiries, and the FCA and PRA have been notified, underscoring wider concerns about digital banking outages after prior findings of 33 days of disruptions at major banks over two years.