Overview
- Lloyds Banking Group says a faulty mobile-app update on March 12 briefly showed some users other customers’ transactions, with the issue rolled out at 03:28 and fixed by 08:08.
- Out of 21.5 million mobile users, 1.67 million logged in during the window, 447,936 were shown others’ transactions or had theirs shown, and 114,182 clicked to view details.
- Information visible ranged from amounts and dates to sort codes, account numbers, payment references, and sometimes National Insurance or vehicle registration numbers, with some data involving non‑Lloyds payees.
- The bank reports no evidence of fraud or financial loss to date, has paid about £139,000 to 3,625 customers for distress, and is asking users to delete any screenshots they may have shared.
- Lloyds reported the incident to the Financial Conduct Authority the morning it occurred and notified the Information Commissioner’s Office within 72 hours, while MPs pressed for updates and continued scrutiny of banks’ IT resilience.