Overview
- Customers reported that their apps briefly displayed other people’s payments and charges, with some citing DWP references that include National Insurance numbers.
- Lloyds Banking Group apologised, said accounts remained safe from unauthorised access, and opened an investigation into the cause.
- Outage tracker DownDetector recorded morning spikes in problem reports for Lloyds, Halifax and Bank of Scotland on 12 March.
- Some users reacted by freezing cards or contacting support after seeing unfamiliar transactions before the apps reverted to normal.
- The group has not disclosed how many were affected, and some complainants say they have been offered £40 as a goodwill gesture.