Overview
- Lloyds Bank responded on Friday to a customer who said paper mail was selected yet emails kept coming.
- The bank said direct debit confirmations and other key alerts may still go by email and do not change how statements are delivered.
- Lloyds directed users to the Mobile Banking app to switch many alerts on or off.
- The customer said every alert in the app was off but emails still arrived, showing some messages sit outside user controls.
- Lloyds apologised and listed triggers for alerts such as higher-than-usual payments, credit score changes, and new cashback offers.