Overview
- Lloyds Banking Group said an internal IT change on 12 March caused some app users to briefly see transactions that were not theirs across Lloyds Bank, Halifax and Bank of Scotland.
- The bank reported the issue was fixed quickly, said no one could access another person’s account, and noted no action is needed as it has identified those affected and will contact them.
- A customer-service reply specified the exposure affected users who logged in between about 03:30 and 08:08 GMT on 12 March.
- Money expert Martin Lewis called the incident a clear breach of data privacy, and technologist Andy Pickett said it likely will be classed as one.
- Security advisers urged customers to review protections and handle unexpected contacts cautiously, including hanging up and calling back on official numbers given rising AI-driven impersonation scams.