Overview
- Customers told local media they opened accounts within the qualifying window but could not access the switching tool needed for the incentive.
- Eligibility required opening a new current account from 16 September 2025 and completing a full switch from another bank by 17 December 2025 via CASS.
- Lloyds replied publicly to complainants asking if they initiated the switch from an external bank and directed registered users to message via its mobile app for investigation.
- Some say they finished the online application and received a welcome email confirming the new account yet still lacked the option to start a switch.
- MoneySavingExpert advises that switch rewards depend on using CASS and meeting specific criteria, and there has been no bank‑wide announcement of a fix or compensation as Lloyds handles cases individually.