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Kolkata Police Arrest 17 in Call-Centre Racket Targeting Cash-on-Delivery Buyers

The case shows how call centres exploit COD habits by hijacking order data to reroute payments through QR links.

Overview

  • Kolkata Cyber Police busted a call-centre operation and arrested 17 suspects after complaints flagged by the Indian Cyber Crime Coordination Centre.
  • Investigators say the group pulled digital order details to find shoppers and food customers who chose cash on delivery.
  • Callers pressured targets to send advance payments through UPI using QR codes or phone numbers.
  • Many victims realised the con only when genuine couriers later asked for payment and no goods had been delivered.
  • Police seized 43 mobile phones along with fixed wireless handsets, active SIM cards, a laptop, a router and a target database, and they urged COD users to pay only after receiving items.