Overview
- A civil judge and judicial magistrate in Devanahalli directed police to register a First Information Report, which opens a police case, naming KLM and its CEO and COO.
- The dispute traces to June 19, 2024, when staff at Bengaluru’s airport refused boarding to J S Sathishkumar’s family despite eight business-class tickets worth about Rs 49 lakh.
- The family says the airline misread Peru’s rules, citing embassy guidance that lets Indian travelers enter with a valid visa or residence permit from the United States, Canada, the United Kingdom, Australia, or a Schengen country.
- Sathishkumar alleges the family was later red-flagged in airline systems, leading to extra questioning in Singapore and Australia even though they never reached Peru.
- KLM says it must follow all travel regulations, urges passengers to carry proper documents, and says it regrets the inconvenience reported by some customers.