Overview
- John Barrowman filmed and posted a video on Sunday from an American Airlines Los Angeles–London flight and deleted it after complaining that only the first two rows received complimentary pajamas.
- In the clip Barrowman said he, his father and his husband had paid for the airline's Flagship premium service and that his meal order was delivered incorrectly, which he called 'shady' customer service.
- Most replies on X/Twitter frustratedly called the actor 'entitled' and mocked the complaint, while a smaller number of users defended his argument that paid passengers should receive equal amenities.
- A travel analysis reported that the pajamas were given to Flagship First passengers in rows one and two rather than to Flagship Business, and that American generally does not offer business-class pajamas on Europe routes.
- The episode has renewed media focus on Barrowman's 2021 misconduct allegations and career fallout and highlights how routine customer complaints from public figures can quickly affect reputation and prompt broader debates about premium airline amenity policies.