Overview
- A passenger named Sophie contacted Jet2’s @Jet2tweets on Friday after a travel-agent booking left her family seated separately and worried a three-year-old might be asked to sit alone.
- Jet2’s social media team replied quickly that children under eight must sit with their accompanying adult and invited the family to direct message the airline for help.
- The airline’s website urges travellers to pre-book seats and says it will try to seat children under 12 next to an adult while noting that unbooked groups may need airport or on-board rearrangement.
- Jet2 told customers who cannot change seats online that friendly check-in staff at the airport can amend seating and cabin crews may help where space allows.
- TrustPilot reviews cited by coverage show multiple examples of staff accommodating families, and reporters framed Jet2’s reply as a reassurance of existing practice rather than a change of policy.