Overview
- Roughly 35 customers with scanned boarding passes waited up to 40 minutes in a gate stairwell as flight LS879 departed around 7am.
- Jet2 issued an apology and rebooked affected travellers onto alternative services to Alicante the same day.
- Passengers said they were later told there had been an error with stairwell directions, with some believing they turned down steps instead of using the air bridge.
- The airline provided £10 vouchers to those delayed while arrangements were made for onward travel.
- Some passengers reported staff do not conduct a post-boarding headcount, a claim not independently verified in the coverage.