Overview
- Jet2 has officially changed its process so final confirmation packs and travel documents are issued 14 days before departure instead of the previous 28-day timetable.
- The documents sent at 14 days include booking confirmations, flight and accommodation vouchers, transfer or cruise vouchers where relevant, and an ATOL certificate for protected package holidays.
- Thousands of customers received notification emails about the change and some reported alarm because Jet2 has recently warned about fake social-media accounts impersonating the company.
- Jet2 says online check-in still opens 28 days before travel and requires passengers to re-check their flight summary between 72 and 24 hours before departure and to consult the latest flight information at least 12 hours before take-off.
- The company warns that scheduled times, aircraft or carriers may be changed for operational or technical reasons and places the change in the wider context of this summer's uncertainty for schedules driven by regional developments in the Middle East.