Overview
- Public charging satisfaction saw the biggest year-over-year gains, with premium owners scoring 652 and mass‑market owners 511, improvements JD Power links in part to wider access to Tesla’s Supercharger network.
- Premium BEV quality improved by 15.9 problems per 100 vehicles to 75.0 PP100, while mass‑market BEVs registered 92.2 PP100, reflecting fewer interior noises and fewer driver‑assistance issues.
- Tesla’s Model 3 ranked highest overall and in the premium segment (804), followed by the Model Y (797), with Ford’s Mustang Mach‑E leading the mass‑market rankings (760).
- BEV owners report higher satisfaction than PHEV owners across segments, with cost‑of‑ownership advantages of 114 points for premium and 117 points for mass‑market models.
- The study surveyed 5,741 owners of 2025–2026 vehicles from August to December 2025 and notes rising satisfaction even as U.S. EV market share fell after the federal tax credit expired in September 2025.