Overview
- User reports and service-monitoring sites showed a clear spike in complaints on July 23, with many saying internet access dropped and TV and phone services went intermittent or offline.
- Reports concentrated in Mexico City and other regions after about 16:00 local time and described complete loss of connection, blank TV screens, and no telephone line.
- Customers said Izzi’s phone and WhatsApp support lines were hard to reach or unavailable, which increased frustration and left many unable to get immediate help.
- Izzi has not issued a single national outage statement and is advising affected subscribers to submit incident reports through its official channels for area-by-area verification.
- Third-party monitors like Downdetector note the rise in user-submitted reports but caution that those reports alone do not independently confirm a countrywide technical failure.