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Italy Mandates Digital Crash Report as Insurers Hit April 8 Deadline

Verified identities with advanced e-signatures aim to speed claims, curb fraud, improve data quality.

Overview

  • Insurers in Italy, which reached Wednesday's IVASS enforcement date, must now provide a digital CAI through web portals and mobile apps, though drivers may still use the paper form.
  • The CAI is the joint accident report that drivers file after a collision, and when both sign it helps establish the facts for the claim.
  • The digital process requires an advanced electronic signature with identity verified via SPID or the Electronic ID Card, giving the report full legal validity.
  • The tool applies only when both drivers agree on the dynamics and responsibility, covers at most two vehicles, and excludes crashes with serious injuries.
  • Industry sources expect faster and cheaper claim handling and stronger fraud prevention, with one vendor estimating a 90% cut in opening times and a 60% drop in internal costs.