Overview
- ART set a June 2026 launch for refunds on single-operator stretches, with full network rollout targeted for December 2026.
- Refunds apply to significant delays caused by planned roadworks, with no compensation for emergency works, accidents, rescue operations or extreme weather.
- Eligibility begins when journeys up to 50 kilometers run at least 10 minutes late and for longer trips at 15 minutes or more, with full refunds after three hours of delay.
- Drivers will file claims through a unified app covering all concessionaires, and operators will calculate payouts within regulatory guidelines, with payments only above one euro.
- Officials say the measure advances a pay‑per‑use principle within reforms linking tolls to investment, as consumer groups question enforcement and the treatment of foreign drivers remains unclear.