Overview
- ART formally adopted resolution 211/2025, creating a nationwide right to partial or full refunds across the toll network when performance drops due to planned works or prolonged traffic standstills.
- The scheme goes live by June 1, 2026 for blocks and for routes under a single concessionaire, extending to multi-operator routes by December 1, 2026, with monitoring through December 31, 2027 and a mid‑2027 review.
- For roadworks, refunds are tied to route length: under 30 km always eligible, 30–50 km with at least 10 minutes’ delay, and over 50 km with at least 15 minutes’ delay; subscribers receive the same protections, including withdrawal from penalized commuter passes.
- For complete traffic blocks, refunds scale with duration at 50% for 60–119 minutes, 75% for 120–179 minutes, and 100% beyond 180 minutes, calculated on the affected stretch.
- A single national app will automate detection and crediting, with non-app channels available; emergency and initially mobile works and sub‑€0.10 amounts are excluded or accrued to €1; new concessions cannot pass works-related refunds to tolls, while existing contracts may recover them on a declining path from 2026 to 2030, a point criticized by consumer groups seeking stronger, dissuasive compensation.