Overview
- Downdetector logged roughly 5,000–6,000+ problem reports peaking around 11:05 am IST, with about 40–49% tied to the website and 37% to the app.
- The site displayed a downtime notice pausing booking and cancellation for an hour and listed helplines 14646, 08044647999, 08035734999 and the email etickets@irctc.co.in.
- By early afternoon many users still reported failures to log in or transact, the mobile app remained largely unresponsive, and officials cited technical issues with teams working to restore service.
- Travellers were directed to authorized third‑party options such as Paytm, ConfirmTkt, RailYatri, MakeMyTrip and ixigo, or to PRS counters, with failed‑transaction refunds typically auto‑reversed within 3–5 days.
- The disruption struck during a peak period for a platform that books about 1.25 million tickets a day and roughly 84% of rail e‑tickets, following prior peak‑time crashes reported in late 2024, while IRCTC shares showed little reaction.