Overview
- Intoxalock says a cyberattack has shut down key technology, leaving many drivers locked out of their court-ordered ignition interlock devices or facing misread calibrations that block vehicle starts.
- Customers are being told to use roadside assistance or arrange tows, with the company pledging to cover costs directly tied to the outage once systems are restored.
- Devices that typically require recalibration every 30 to 120 days now qualify for a 10‑day extension, which the company says can be handled at its service centers.
- Repair shops that install and service the units report blocked communications and lost business, with one New Hampshire owner describing a week of confusion and no guidance.
- Intoxalock is directing users to its website for system‑status updates as recovery continues across dozens of affected states.