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Overview
- INSS says in-person service will be suspended nationwide Jan. 28–30, with Meu INSS and the 135 call center unavailable starting 7 p.m. on Jan. 27.
- End dates conflict: Dataprev indicates services return Jan. 31, while INSS communications point to Feb. 1, leaving users uncertain.
- Users reported access failures for a second straight day on Jan. 21, and INSS said it was awaiting Dataprev’s explanation for the latest instability.
- To mitigate the shutdown, INSS ran extra appointments on Jan. 17–18 and will hold new weekend mutirões on Jan. 24–25, advising beneficiaries to confirm rebookings by 7 p.m. on Jan. 27.
- Dataprev says an atypical spike of about 8.5 million queries in a single day—linked to benefit adjustments, consignado loan margins and a new tax bracket—strained systems earlier in the week.