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Indie Developer Says 55,000 Players Refunded Short Steam Game

Zoroarts says Steam’s 14‑day, under‑two‑hour refund rule lets quick players claim full refunds, which hurts small developers' pay.

Overview

  • The developer of Paddle Paddle Paddle posted on July 5–6 that roughly 55,000 copies have been refunded under Steam’s policy despite about 90% of user reviews being positive.
  • Outlets estimated the refunds could cost the game’s maker mid five‑figures to low six‑figures after platform fees and taxes, based on the reported refund count and the title’s typical sale price.
  • Zoroarts says speedrunners and experienced players can finish the game in one to two hours, which makes completed playthroughs fall inside Steam’s automatic refund window.
  • Journalists contacted Valve for comment but none of the reports included a formal response or a change to the refund policy at the time of publication.
  • The developer proposed showing expected completion times on store pages as a fix, and the case has reignited a wider debate over how to protect buyers while preventing financial harm to creators of short games.