Overview
- The IURC, which convened Indiana’s five largest investor‑owned utilities on Tuesday, opened a formal review into why electric bills are rising.
- Commissioners pressed executives on rates, fees, usage, and billing clarity, while utility leaders said reliability needs and big grid projects are pushing costs higher.
- Regulators said they have received thousands of complaints and noted that more than half so far this year involve NIPSCO, in what Commissioner Andy Zay called a loss of customer trust.
- NIPSCO said it waived late fees and disconnection and collection charges through the end of March, expanded levelized billing to more customers, and is using data to reach people who fall behind, though some households still report unaffordable bills.
- Public listening sessions begin Thursday in La Porte and continue statewide, with most set for 6 to 8 p.m., and Hoosiers can also email comments to IURCListeningSessions@urc.in.gov.