Indian Railways Credits Digital Tools for Swift Vivek Express Medical Aid

Overview

• Indian Railways detailed a February 2 incident on the Guwahati–Bhubaneswar Vivek Express in which a 65-year-old passenger developed severe abdominal pain around 10:30 a.m.
• On-duty TTE Dulal Dey recorded the passenger’s PNR and seat on a handheld device and ran across eight coaches to connect the group with a doctor by phone.
• Railway-appointed physician Dr. Sourav Tiwari met the train at New Jalpaiguri, boarded, examined the passenger, and administered medication with additional doses for later use.
• The passenger’s condition improved after the intervention and she was reported stable by the next morning.
• The Railways press release presents the case as evidence of expanding digital emergency response capabilities, while the Facebook post that surfaced the episode says assistance was provided at no charge.