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3mo ago

Indecopi Fines Integratel S/117,920 for Withholding Call Recordings in Spam Calls Investigation

The agency says the missing audios hindered consent checks, with the resolution now within its appeal window.

Indecopi multa a Integratel Perú con S/118.000 por no entregar audios en caso de llamadas spam
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Overview

  • Indecopi’s Consumer Protection Commission No. 3 fined Integratel Perú (Movistar) 21.44 UIT for failing to provide call recordings requested by the Dirección de Fiscalización.
  • The request concerned alleged unsolicited commercial calls made between December 2024 and March 2025 that may have violated Peru’s consumer protection code.
  • The company offered no concrete justification for not delivering the audios, which regulators deem essential to verify prior consumer consent.
  • The sanction cites Article 5 of Legislative Decree 807, which allows penalties when providers do not respond fully or on time to official information requests.
  • The resolution is public and in the appeal period, with potential review by the Consumer Protection Chamber or a 25% fine reduction if accepted and paid within 15 business days.