Overview
- In-N-Out owner Lynsi Snyder-Ellingson rejected mobile and online ordering during a public talk at Pepperdine University, saying “the answer is no.”
- She said the chain’s in-person model creates personal greetings and service, and warned that digital queues could erode that experience and hurt perceived freshness.
- The company lists five restaurants as “opening soon” across Arizona, Nevada, Tennessee, Utah and Washington, reflecting controlled growth in states where it already operates.
- A new location in St. George, Utah, is set to open later this month near Interstate 15, according to reporting on the planned site.
- The family-run chain now operates more than 400 restaurants and about 27,000 employees, a scale it built while maintaining a never-frozen beef supply and tight control over operations.