Overview
- Two guests who ordered an iced coffee and a yogurt cup found a separate “GLAS Aufpreis” of €0.70 per glass on their receipt, which staff said covers washing and would otherwise mean a disposable cup.
- The owner defends the charge as a substitute for a table fee and says a sign outside the shop explains the surcharge.
- The customer says no one mentioned the fee at ordering, he saw no notice, and he calls the practice unfair and says he will not return.
- Consumer-law guidance cited in coverage says add-on charges are allowed only if they are stated up front and clearly shown to customers.
- Reports frame the issue within rising cost pressures on cafés, noting a WKO 2023 estimate that a half-liter of water costs operators about €0.9994 before profit, while no official complaint or regulator action has been reported.