Overview
- A diner shared a receipt showing a €12 “gancho bolsa” charge after accepting a table hook for her handbag following a waitress’s insistence
- The restaurant said the posted ticket was provisional, removed the fee from the final bill and provided a corrected receipt on the spot
- Management defends the charge as a deposit to deter customers from taking the hooks and says it only applies if the fixture is kept
- Social media users and the “Soy camarero” account highlighted the lack of upfront disclosure and fueled wider scrutiny of extra restaurant fees
- Spain’s consumer group Facua-Consumidores en Acción filed a formal complaint with Baleares consumer authorities claiming the undisclosed charge breaches consumer law and seeking sanctions