Overview
- Abode Worldwide’s new index reports more than $1 billion raised across 40 hospitality tech firms over the past year, led by seven property management system providers that secured $408.1 million, including a $300 million round for Mews.
- Property management software is evolving into the hotel’s control system, with leading vendors expanding into broader suites, exemplified by Mews acquiring Flexkeeping and DataChat in late 2025.
- AI guest-experience tools captured $152.6 million across Duve, Chatlyn, Conduit, and Canary Technologies to manage messaging, digital check-in, upsells, and feedback for leaner teams.
- Much of the year’s largest funding landed in a 90‑day burst between December 2025 and February 2026, including Mews’ raise, Kindred’s $125 million, and Limehome’s €75 million.
- Industry analysis argues AI now defines service design, outlining a Selective Human Service model that reserves people for recovery, revenue, memory-making, and complex decisions while software handles routine tasks.