Overview
- Highmark Health appointed Heather Cianfrocco as chief operating officer effective immediately.
- She joins from UnitedHealth Group after senior roles including CEO of Optum, which spans care delivery, pharmacy benefits and data analytics.
- As COO, she will oversee Highmark’s insurance business serving about 7 million members, the 14-hospital Allegheny Health Network, and the technology unit enGen.
- Highmark president Karen Hanlon remains in her role and continues to lead the Living Health strategy to improve outcomes and reduce costs.
- Leaders said her national experience and Pittsburgh roots can help extend Highmark’s reach after a challenging 2025 with higher medical costs and a $175 million net loss.