Overview
- Eilyn and Ray Jimenez say their 12-year-old Shih Tzu, Aria, died during a Rover booking and was cremated the same day without their permission, with a rush request noted in records.
- They cite cremation documentation and staff accounts that the sitter’s partner dropped off Aria and said a larger dog killed her, describing trauma inconsistent with a peaceful passing.
- The couple alleges sitter Barbara Paz fabricated a vet confirmation and was in Las Vegas for a jiu-jitsu event, leaving Aria with partner Daniel Souza and around bigger dogs they had not approved.
- Rover says it completed an internal review, deactivated the sitter without appeal, and contacted the family, and the Jimenezes say the company offered $1,000.
- The couple is seeking accountability and exploring changes to Florida’s treatment of pets under the law, and there has been no public confirmation of a criminal investigation.