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Overview
- The July 21 concert at MorumBIS in São Paulo was canceled by Live Nation because of a "problem of health in the tour," and the artist had not commented publicly at the time of the announcement.
- Live Nation said tickets for the canceled show will be refunded through the same channel used to buy them and Ticketmaster Brasil will send buyers email instructions about the process.
- Refund timing and steps depend on payment method: automatic card and recent PIX refunds in many cases, in‑person returns for cash purchases, and special instructions for older PIX transactions.
- Ticketholders for the canceled date were offered priority access to a very small release of seats for the July 24 show, which organizers say remains scheduled but has extremely limited availability.
- Reporters and attendees noted signs of vocal strain and extra hydration breaks at earlier São Paulo dates, and consumer‑rights agency Procon‑SP advised fans to seek full refunds and to pursue travel and hotel reimbursements in writing.