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2mo ago

Hanover Court Orders TUI to Pay €986.70 to Tourist Over Greek Hotel Sunbed Shortage

The ruling puts responsibility on tour operators to guarantee access to core amenities.

Un employé installe des serviettes près d'une piscine dans un hôtel au bord d'une plage à Pranburi (Thaïlande).
Ce touriste a dû se lever tous les jour sà 6 heures pour être sûr de trouver des transats à la piscine.
Une piscine à Thessalonique, en Grèce, le 1er juin 2020
Logo du voyagiste TUI, qui a été condamné par un tribunal civil de Hanovre (Allemagne)

Overview

  • The Hanover civil court judgment, published Thursday, ordered TUI to reimburse €986.70, about 15% of the family’s €7,186 package.
  • The family’s August 2024 stay on Kos was marred by pool loungers reserved with towels from around 6 a.m., leaving no sunbeds available.
  • The father complained on site to hotel staff and a TUI representative, received no fix, and later rejected a €350 offer from the company.
  • Judges found the package defective and said travelers can expect enough sunbeds when pool time is a key part of the trip, especially at an upper-category hotel.
  • TUI declined to comment, and the case adds pressure on operators and hotels as “sunbed wars” draw wider attention, including fines proposed in 2024 in Calpe, Spain.