Overview
- Pew Research Center reported on Wednesday that 49% of U.S. adults say they have used AI chatbots such as ChatGPT, Gemini or Copilot, with usage highest among adults under 50 and ChatGPT cited by 44% of respondents.
- People most often turn to chatbots to search for information (42%) and for work tasks (about 38%), and about one-quarter of users report daily use for tasks that include creative editing and some health queries.
- Public sentiment is largely negative: only about 16% expect AI will have a net positive effect on society over the next 20 years while roughly 40% expect negative effects and about 63% say AI is advancing too fast.
- Majorities lack confidence in institutions to manage AI responsibly, with 67% saying they have little or no trust in the U.S. government to regulate AI and 59% saying the same about U.S. companies.
- Many non-users cite lack of interest, privacy worries and doubts about accuracy and most say they are unlikely to adopt chatbots within a year, a gap that could shape corporate product choices and push calls for clearer rules and transparency.