Guest Photo Shows Tear on Elsa Animatronic at Hong Kong Disneyland

Overview

• A attractions-focused account, Attractions 360° (@SoCal360), posted a March 13 photo saying they noticed a tear on Elsa’s face during Frozen Ever After at Hong Kong Disneyland.
• The image appears to show damage on the figure’s cheek, with no information provided on cause or how long it had been present.
• Disney has not issued a public comment regarding the reported damage at Hong Kong Disneyland.
• Hong Kong’s advanced Frozen figures informed recent EPCOT upgrades, where new Elsa animatronics have struggled in viral clips that showed a jaw stuck half open, a twitching eye, and a vibrating arm.
• Recent reliability concerns also include a January glitch with the Tiana animatronic at Magic Kingdom and a 2025 malfunction involving the Walt Disney figure at Disneyland Resort.